CSC COLLECTIVE Privacy Policy

1. Introduction Welcome to www.csccollective.com (the "Website"), operated by CSCC Collective and its group of companies ("we," "us," or "our"). We are an F&B group in Hong Kong committed to providing a high-quality culinary experience. We are committed to protecting the privacy, confidentiality, and security of the personal data we collect from you. This Privacy Policy outlines how we collect, use, and manage your personal information in accordance with Hong Kong's Personal Data (Privacy) Ordinance (Cap. 486). By using our Website, you consent to the terms of this Privacy Policy.

2. What Information We Collect We may collect personal data from you when you interact with our Website, including but not limited to: Contact Information: Name, email address, phone number, and mailing address when you make a reservation, sign up for a newsletter, or contact us. Booking Information: Details related to your reservations, such as party size, date, time, and any special requests or dietary needs. Transaction Information: Information related to any purchases or orders you make through the Website. Marketing Preferences: Your preferences for receiving marketing communications from us. Technical Information: Your IP address, browser type, operating system, and other technical data collected automatically through cookies and similar technologies.

3. How We Use Your Information We collect and use your personal data for the following purposes: To provide our services: To process and manage your restaurant reservations and any other services you request. For communication: To send you confirmation emails for bookings, respond to your inquiries, and provide customer support. For marketing and promotions: To send you updates about our restaurants, special offers, and events that we believe may be of interest to you, based on your consent. You have the right to opt-out of these communications at any time. To improve our services: To analyze user behavior and trends on our Website to enhance the user experience, develop new services, and improve our F&B offerings. For legal and security purposes: To comply with legal obligations, enforce our terms and conditions, and protect our rights and property.

4. How We Collect Information We collect personal data in the following ways: Directly from you: When you provide information through our reservation forms, contact forms, or email subscriptions. Automatically: When you browse our Website, we use cookies and other tracking technologies to collect technical information about your usage.

5. Cookies and Tracking Technologies Our Website uses cookies to enhance your experience. A cookie is a small file stored on your device. We use cookies to: Remember your preferences. Analyze how you use our Website to improve its functionality. Provide you with personalized content and offers. You can choose to disable cookies through your browser settings, but this may affect the functionality of the Website.

6. Disclosure of Your Personal Data We will not sell, rent, or trade your personal data to third parties. We may disclose your information to the following parties: Our Group Companies: We may share your data with other entities within the CSCC Collective group for business purposes, such as managing reservations across multiple restaurants. Third-Party Service Providers: We may share your data with trusted third parties who perform services on our behalf, such as website hosting, IT services, payment processing, and marketing. These service providers are legally and contractually bound to protect your data and use it only for the purposes we specify. Legal Requirements: We may disclose your information if required by law, court order, or a request from a government or law enforcement agency.

7. Data Security We take reasonable steps to protect your personal data from unauthorized access, use, or disclosure. We use a combination of physical, technical, and administrative measures to safeguard your information. However, no method of transmission over the Internet is 100% secure.

8. Your Rights Under the PDPO, you have the right to: Access: Request a copy of the personal data we hold about you. Correction: Request us to correct any inaccurate or incomplete personal data. Deletion: Request the erasure of your personal data, subject to certain legal exceptions. Opt-out: Withdraw your consent for us to use your personal data for direct marketing at any time. To exercise these rights, please contact us at marketing@csccollective.com. We will respond to your request within the time frame required by law.

9. Retention of Personal Data We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, or as required by law.

10. Changes to This Privacy Policy We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: marketing@csccollective.com